What Our Customers Are Saying

You have a choice when choosing an Accredited Test Lab (ATL) and Authorized Certification Body (ACB) for the ONC's HIT Certification Program. At ICSA Labs, we know our customers depend on us to provide valuable and reliable Health IT testing and certification services.  They deserve exceptional customer service, timely responses and clear guidance.  We have created a team that we feel is the best in the business, and we do our best every day to meet and exceed our own high standards. Here's what our customers are saying about their experience with us, and why ICSA Labs has a 100% retention rate for ONC HIT certification customers to date.


"The Henry Schein team felt that working with ICSA Labs was totally a night and day difference from our previous certification preparation and testing experience.  The experts at ICSA Labs have always been there for us for whatever we have needed.  This includes working through differences between the dental and medical industries - when others have not been willing to do that with us in the past."

Henry Schein Elliot Walker, Enterprise Product Analyst | Henry Schein
 

"The Dynamic Health IT team thoroughly enjoyed working with ICSA Labs for Stage 2 Certification.  We are the beneficiaries of a strong working relationship based on working with several software vendors who used ICSA Labs for Stage 1 certification and we look forward to continuing to work with ICSA Labs through Stage 2 and beyond!"

Dynamic Health IT Jeff Robins, President | Dynamic Health IT

“ICSA Labs proved to be a valuable asset as LDM Group prepared for our first ONC test. As a result of their pre-staging process, my team knew exactly what we were required to demonstrate according to test procedures and as a result, we were confident and prepared as we headed to our test date. ICSA Labs was also aware of our timeline to test prior to HIMSS and demonstrated schedule flexibility to make this a reality.”

LDM Group LLC Matt Soccorsi, VP Business Development | LDM Group, LLC

“We pilot tested the 2014 Edition Criteria with ICSA Labs. Their friendly and knowledgeable team assisted on every step of the process. They were also very quick responding to any questions and obstacles that came up.”

Glenwood Systems Samuel Raj, Technical Director | Glenwood Systems

“ICSA Labs was great to work with. Their project team was very knowledgeable in all aspects of the various specifications associated with the certification process. Their input and even guidance helped our development team navigate a sometimes ambiguous path forward.”

ICUcare Robert Higgs, President | ICUcare

"The entire team at ICSA Labs has been great to work with. What comes to mind first about ICSA Labs is customer service. Throughout our relationship with ICSA Labs, they have consistently demonstrated that phones will be answered, responses to emails will be prompt and information provided will be both comprehensive and accurate. The staff is very knowledgeable and has always answered our questions, offered clarification of the certification standards and provided useful advice along the way. Based on our experience, I would strongly encourage any EHR software provider seeking ONC certification to put ICSA Labs at the top of their list for certification testing."

SMART Management Paul R. LeBeau, MBA, Vice President | SMART Management

“Taking our product through the ONC certification testing process was a huge project. One of the first things we had to do was choose a testing body to perform the tests. We spent a lot of time looking at all of companies offering ONC testing and right from the first conversation with ICSA Labs, we felt they were prepared and ready to take us through the necessary steps to achieve full certification. Their excellent documentation clarifies the ONC guides and the ICSA Labs staff were patient with us and very helpful.”

Avairis James McQuillan, President | Avairis Inc.

“Certifying our own software not only proved more cost effective for Via Christi Health, it was significantly less disruptive for our doctors and caregivers. Instead of asking our doctors to switch to a new solution, our physicians were able to continue to use software with which they were already familiar. This enabled them to focus on delivering excellent patient care, instead of learning new technology. We were very pleased with our Self-Certification experience.  ICSA Labs did an excellent job of helping us understand the process and plan for the testing. You are a great organization to work with and we appreciate your courtesy and professionalism throughout.” 

Via Christi Health Dave Gestenslager, Application Architecture Manager | Via Christi Health

Health Systems

Tim Schmidt, CEO | Health Systems Technology